Returns & Exchanges

We want you to experience total relaxation with your Moon Pod; however, if you are not completely satisfied, we offer a 365-day trial period for returns and exchanges. Please ensure items are returned in their original condition and packaging to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to start the process.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email.

3

Pack Your Pod

Carefully deflate if necessary and place the product back into its original box with all accessories included.

4

Ship and Refund

Drop off the package at any authorized carrier location; your refund will be processed within 5-7 business days of receipt.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing