Frequently Asked Questions
Everything you need to know about the ultimate weightless relaxation experience.
What makes Moon Pod different from a traditional bean bag?
Unlike traditional bean bags that use stiff foam, Moon Pod is engineered with high-density custom beads that mimic the sensations of Flotation Therapy. This unique filling provides ergonomic support and a weightless feel that contours to any body shape.
How long does shipping take for my Moon Pod?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 5-7 business days depending on your location within the contiguous United States.
Is the Moon Pod cover machine washable?
Yes, the outer cover is easily removable and machine washable. We recommend washing it in cold water with similar colors and tumble drying on low heat for the best results.
What is your return policy?
We offer a 365-day trial period. If you are not completely satisfied with your Moon Pod, you can return it within 365 days of delivery for a refund, minus the cost of return shipping.
Do you offer financing or payment plans?
Yes, we partner with specialized payment providers like Affirm to offer flexible monthly payment options at checkout, allowing you to enjoy your Moon Pod now and pay over time.
Can the Moon Pod help with back pain or anxiety?
While we are not a medical device, many users report that the deep pressure touch and ergonomic support of the Moon Pod help reduce stress levels and alleviate pressure points in the back and neck.